Terms and conditions

1.1These terms and conditions apply to all offers, orders and agreements between La Blanchisserie de la Petite Suisse SA (hereinafter “Petite Suisse”), company number 0412.988.881, with its registered office at Chaussée de Boondael 386, 1050 Ixelles, and the customer.

1.2The customer declares that, before entering into any business relationship with La Petite Suisse, they have read these terms and conditions, either on the website or by consulting a copy in the shop, and that they accept them in full. Any departure from this rule must be made in writing.

1.3La Petite Suisse reserves the right to update, amend or revise these terms and conditions at any time, without notice to customers. It is the customer's responsibility to check the company's website regularly for any changes to the terms and conditions.

1.4Acceptance of these terms and conditions also means that the customer waives the application of their own terms and conditions.

1.5These terms apply both to private customers (B2C) and to business customers (B2B). Where certain provisions apply to consumers only, this is stated.

2.1The prices applicable to orders are those in force at the time La Petite Suisse processes the items. Applicable prices will be communicated in writing by La Petite Suisse or are available on request in the shop, by e-mail or by telephone. No rights may be derived from obvious typesetting, printing, wording or writing errors in the price lists provided.

2.2The final cost of each order will be determined when La Petite Suisse carefully inspects the items. The price may differ from the price initially quoted depending on the service requested, the nature of the textiles to be treated, the work needed to ensure a quality result, any repairs, or a request for express delivery. The weight (for laundry charged by the kilo) or the number of items (for laundry charged per item) will be established by La Petite Suisse. The amount invoiced will be rounded up to the next kilo. The use of specific equipment for handling the laundry (laundry bags, garment covers, baskets, roll cages, etc.) may be charged separately.

2.3La Petite Suisse reserves the right to apply a minimum amount or quantity to an order, without further notice, to cover the administrative and operating costs associated with the services.

2.4La Petite Suisse also reserves the right to revise its prices in the event of significant changes in market prices, the cost of materials used and/or wages, several times a year if necessary and without notice. As a general rule, La Petite Suisse adjusts its prices annually, without notice, in line with the index of the Belgian Textile Care Federation (www.fbt-online.be).

2.5Every quote from La Petite Suisse is valid for the period stated on it. If no period is stated, the quote is valid for 30 calendar days.

3.1Unless otherwise stated, La Petite Suisse's services are paid for in advance or when the items are dropped off. The list of accepted payment methods is available in the shop.

3.2La Petite Suisse's invoices are payable by the due date shown on the invoice. If no due date is shown, invoices are payable no later than 30 days after the invoice date. Any payment charges are borne solely by the customer.

3.3If an invoice is not paid by the due date, late-payment interest of 1% per month on the unpaid invoice amount is due automatically and without prior formal notice. Payments made by the customer to La Petite Suisse will be allocated first to the oldest unpaid invoices that have fallen due. Payments are applied first to interest due, then to costs due, and only then to the principal due.

3.4If an invoice is not paid by the due date, all other amounts owed by the customer that have not yet fallen due become payable automatically and without prior formal notice. In that case, La Petite Suisse also reserves the right to suspend performance of the service without prior formal notice and without compensation to the customer.

3.5In the event of repeated failure to pay by the customer, and where La Petite Suisse holds goods belonging to the customer, the customer grants La Petite Suisse an extended right of retention over those goods, without prior formal notice and without compensation to the customer. The goods will be retained until all sums due have been paid in full.

3.6Where delivery repeatedly proves impossible or the goods are abandoned by the customer, the goods become the property of La Petite Suisse 12 months after they were dropped off, without any consideration of any kind.

3.7Should the legal personality of the contracting parties change for any reason whatsoever, the agreement will continue to apply to the new legal entity. The same applies in the event of the takeover or transfer of the business. A customer who assigns the contract or continues their activities within a business remains liable for all obligations towards La Petite Suisse for the duration of the contract. Changes to contact details, billing addresses, etc. must always be notified to La Petite Suisse in writing.

3.8Any communication, notice or complaint may validly be made by e-mail, provided that it is sent from the official e-mail address the customer has given to La Petite Suisse.

4.1The delivery and completion times given by La Petite Suisse are for guidance only, but La Petite Suisse undertakes to meet them as closely as possible. In the event of an abnormal delay (more than 3 weeks after the end of the indicative completion time originally given), the customer is entitled to terminate the contract or to dispute the service in writing, without recourse to the courts. Under no circumstances may a missed delivery time give rise to a claim for damages against La Petite Suisse.

4.2The customer must inform La Petite Suisse of all relevant information (including the layout of the premises, opening hours, specific access arrangements, etc.) and must provide suitable premises and equipment for receiving the laundry.

4.3La Petite Suisse reserves the right to make partial deliveries. A partial delivery of the order can under no circumstances justify a refusal to pay for the goods delivered or a claim for damages.

5.1La Petite Suisse undertakes to provide quality services but cannot guarantee specific results in every situation. With regard to the work to be carried out, La Petite Suisse is bound by an obligation of means, not an obligation of result.

5.2The customer undertakes to ensure that every item has a care label or a care sheet. If not, La Petite Suisse accepts no liability for any defect.

5.3Any visible defect or missing item relating to the services provided must be reported to La Petite Suisse in writing and in detail immediately, and no later than 72 hours after delivery or collection from the shop. Complaints made after this period will not be accepted.

5.4If the customer has repairs or alterations carried out by others or carries them out themselves, they immediately lose any right to complain or to claim under the guarantee. The customer also loses the right to complain if the damage results from failure to follow professional standards and usual instructions, or from misuse of the textile.

5.5La Petite Suisse is not liable for objects left in or attached to the items treated, or for other accessories such as buttons, fasteners, buckles, jewellery, belts, trimmings, plastics, rubber, keys, pens, coins, banknotes, leather straps, etc. Any loss or damage relating to or caused by these objects will not be covered by La Petite Suisse.

5.6La Petite Suisse is not liable for pre-existing defects in or damage to items. Nor is it liable for weaknesses or defects inherent in the materials caused by heavy use, weather, storage, a manufacturing fault, etc.

5.7La Petite Suisse is not liable for damage or distortion where the customer has given their consent, verbally or in writing, to a member of the company's staff, for example for the treatment of a fragile item or a difficult stain.

5.8Where La Petite Suisse is found liable and has failed in its obligations, it undertakes to resolve the problem by offering to treat the item a second time, to repair it, or to pay financial compensation. For a lost or damaged item, compensation will be calculated in proportion to the value of the item, taking its age and wear into account. Compensation is limited to a maximum of 10 times the price paid for treating the item. For items charged by the kilo, the weight of the item will be used as the basis for calculating compensation.

5.9Where one part of a set is given for treatment (e.g. a two-piece suit), compensation will cover only the part damaged or lost and not the whole set.

5.10La Petite Suisse will be released from liability if the customer does not return the item for analysis within 7 days of notification.

5.11If La Petite Suisse and the customer cannot reach agreement on restoration, replacement or compensation, they may refer the matter only to the “CACET” Arbitration Commission. Referral to the Arbitration Commission must be made to the secretariat of the “CACET” Commission (Brusselsesteenweg 478, 1731 Zellik), using a special form and in accordance with the Commission's rules.

5.12La Petite Suisse holds professional liability insurance with a recognised insurer. This insurance may apply within the limits and conditions set out in the policy.

5.13La Petite Suisse cannot be held liable for any delay or failure to perform resulting from force majeure or an event beyond its control, such as strikes, lock-outs, fire, machine breakdown, flooding, severe weather, pandemic, disruption to transport or energy supply, or any other unforeseeable circumstance preventing the normal performance of the services. In such cases, performance of the obligations is suspended for as long as the event lasts.

6.1In the course of its business, La Petite Suisse collects and processes the customer's personal data (such as surname, first name, contact details, order history and billing data) in accordance with the General Data Protection Regulation (EU 2016/679).

6.2This data is used solely to manage orders, invoicing and delivery and, where applicable, to send commercial information about La Petite Suisse's services.

6.3Data is kept for as long as necessary for the above purposes and to meet legal (accounting and tax) obligations.

6.4The customer has the right to access, rectify, object to, erase and port their data, which they may exercise by simple written request to La Petite Suisse (by post or by e-mail).

6.5La Petite Suisse never shares personal data with third parties unless required to do so by law or where this is necessary for the proper performance of the service (e.g. logistics providers).

If any provision (or part of a provision) of these terms is unenforceable or conflicts with a mandatory provision of law, this will not affect the validity and enforceability of the other contractual provisions. In such a case, the parties will negotiate in good faith to replace the unenforceable or conflicting provision with an enforceable and legally valid provision that comes as close as possible to the purpose and intent of the original provision.

8.1La Petite Suisse's website may contain hyperlinks to third-party websites. These links are provided for information or convenience only.

8.2La Petite Suisse has no control over the content, privacy policy or practices of these third-party websites and therefore accepts no responsibility for their use.

8.3The inclusion of a link to a third-party website in no way means that La Petite Suisse approves or recommends the content of that website. Users are advised to read the terms of use and privacy policies of these websites carefully before using them.

9.1These terms and conditions are governed by Belgian law.

9.2Disputes arising from the application of these terms and conditions will be submitted exclusively to the courts of Brussels, unless the law provides otherwise.