1.1. These general conditions apply to all offers, orders and agreements between La Blanchage de la Petite Suisse SA (hereinafter referred to as “Petite Suisse”), number 0412.988.881 whose head office is located at Chaussée de Boondael 386, 1050 Ixelles, and the customer.

1.2. The customer declares to have read the general conditions via the website or by having consulted a copy in store before any commercial relationship with La Petite Suisse and to accept them in their entirety. Any deviation from this rule can only be made in writing.

1.3. Little Switzerland reserves the right to update, modify or revise these terms and conditions at any time, without notice to customers. It is the customer's responsibility to regularly check any possible changes to the terms and conditions on the company's website.

1.4. Acceptance of these general conditions also implies that the customer renounces the application of its own general conditions.

1.5. These conditions apply to both individual customers (B2C) and professional customers (B2B). Where certain provisions apply only to consumers, this is specified.

2.1. The prices applicable to orders are those in force at the time La Petite Suisse processes the laundry. The applicable prices will be communicated in writing by La Petite Suisse or will be available on request in store, by email or by telephone. No rights can be derived from apparent errors in composition, impression, diction, or writing in shared price lists.

2.2. The final cost of each order will be determined during the thorough inspection of the linen by La Petite Suisse. Variations compared to the initially announced price may occur depending on the service requested, the nature of the textiles to be treated, the actions necessary to guarantee quality treatment, possible repair work or a request for express delivery. The verification of the weight, for the laundry to be washed per kilo or the number of items, for the laundry by the piece will be established by La Petite Suisse. The amount intended to establish the invoice will be rounded up to the next kilo. The use of specific supports for laundry logistics (laundry bags, covers, baskets, rolls, etc.) may be invoiced separately.

2.3. Little Switzerland reserves the right to apply a minimum amount or quantity to an order, without additional notice, to cover administrative and operational costs associated with the services.

2.4. Little Switzerland also reserves the right to revise prices in the event of significant changes in market prices, materials used and/or wages, several times a year and without notice. In general, La Petite Suisse adapts prices annually and without notice according to the index of the Belgian Textile Care Federation (www.fbt-online.be).
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2.5. Any quote from La Petite Suisse is valid for the period indicated on it. If no deadline is specified, the quotation is valid for 30 calendar days.

3.1. Payment for La Petite Suisse services, unless otherwise specified, is made in advance or when the documents are deposited. The list of available payment methods is available in store.

3.2. La Petite Suisse invoices are payable on the due date indicated on the invoice. If no due date is specified, invoices are payable no later than 30 days after the invoice date. Payment costs are borne solely by the customer.

3.3. In the event of non-payment of an invoice by the due date, default interest of 1% per month on the amount of the unpaid invoice is due ipso jure and without prior notice of default. Payments made by the customer to La Petite Suisse will mainly be charged to the oldest unpaid and overdue invoices. Billing is carried out first on the interest due, then on the costs due, and finally only on the principal due.

3.4. In the event of non-payment of an invoice by the due date, all other claims not yet due on the customer become due by operation of law and without prior notice of default. In this case, La Petite Suisse also reserves the right to suspend the execution of the service without prior notice and without compensation for the customer.

3.5. In the event of repeated failure to pay by the customer and if La Petite Suisse has goods from the latter, the customer grants La Petite Suisse an extended right of retention on his goods without prior notice and without compensation for the customer. Retention will be extended until full payment of the amounts due.

3.6. In the event of repeated impossibility of delivery or abandonment by the customer, the goods become the property of La Petite Suisse 12 months after their deposit and without compensation of any kind.

3.7. Should the legal personality of the contracting parties change for any reason, the agreement will continue to apply to the new legal entity. The same applies when a company is taken over or transferred. The customer who transfers the contract or who continues his activities in a company remains responsible for all obligations towards La Petite Suisse during the term of the contract. Changes in contact details, billing addresses, etc. must always be reported in writing to La Petite Suisse.

3.8. Any communication, notification or complaint can validly be made by email, as long as it comes from the official email address provided by the customer to La Petite Suisse.

4.1. The delivery and execution times communicated by Little Switzerland are purely indicative but Little Switzerland is committed to respecting the deadlines communicated as best as possible. In the event of an abnormal delay (>3 weeks after the expiry of the indicative execution period initially planned), the customer has the right to cancel the contract or to contest the provision of the service in writing and without judicial intervention. In no case will a delivery deadline not respected result in a claim for damages from La Petite Suisse.

4.2. The Customer is required to inform La Petite Suisse of all useful data (among others, the layout of the premises, opening hours, specific accesses, etc.), as well as to provide adequate premises and equipment for the reception of linen.

4.3. Little Switzerland reserves the right to make partial deliveries. The partial delivery of the order cannot under any circumstances justify a refusal to pay for the goods delivered or a claim for damages.